Welcome to Agastya Organics. These Terms and Conditions govern your access to and use of our website, agastyaorganics.com, and the purchase of products offered through our online store.By accessing our website, placing an order or purchasing a product, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or place an order.
1. About Us
Agastya Organics is an online retail business offering products such as honey, dry fruits, nuts, food products and herbal or Siddha-related products, subject to applicable laws and product availability.
Business Name: Agastya Organics
Website: https://agastyaorganics.com
Business Address: 9/51, Ward 9, Kanniappapillaipatti, Aundipatti, Theni
Contact Number: (+91) 9789444912
Email Address: agastyaliving@gmail.com
For any questions regarding these Terms and Conditions, products, orders or payments, please contact us using the details above or through our Contact Us page.
2. Eligibility to Use the Website
By using this website, you confirm that you are legally capable of entering into a binding contract under applicable Indian law. If you are placing an order on behalf of another person or business, you confirm that you are authorized to do so.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, weights, ingredients and other information displayed on our website are accurate and up to date. However: Product images may vary slightly from the actual product due to lighting, photography or display settings. Natural products, including honey, nuts and herbal ingredients, may exhibit variations in color, texture, aroma or appearance. Product availability, packaging and specifications may change from time to time, subject to applicable requirements. Customers should read product descriptions, ingredient lists, allergen declarations, labels and usage instructions before purchasing. If a material error or discrepancy is identified in a product listing, we reserve the right to correct the information and contact affected customers where necessary.
4. Prices, Taxes and Offers
All product prices will be displayed on the website in Indian Rupees (INR), unless otherwise stated. Applicable taxes, delivery charges and other mandatory charges will be disclosed as required by law and displayed before the customer completes payment. We reserve the right to update product prices, offers and promotions prospectively. Price changes will not affect an order that has already been accepted, except where correction of a genuine pricing error is legally permissible and the customer is appropriately informed.Promotional offers may be subject to specific eligibility conditions, validity periods, product exclusions and stock availability. The terms of each offer will apply in addition to these Terms and Conditions.
5. Orders and Order Acceptance
Placing an order on our website constitutes an offer to purchase the selected products. An automated order confirmation acknowledges receipt of your order and does not necessarily constitute final acceptance of the order. We reserve the right to decline or cancel an order where reasonably necessary, including in cases of product unavailability, pricing or listing errors, suspected fraudulent activity, payment issues or delivery restrictions. If payment has already been collected for an order that is subsequently cancelled, the amount paid for the cancelled order will be refunded in accordance with our Refund and Cancellation Policy and applicable law. Customers are responsible for providing accurate contact details, delivery addresses and other information required to fulfil an order.
6. Payments
Payments may be made using the payment methods made available at checkout, including eligible cards, UPI, net banking, wallets or other supported methods. Online payments are processed through authorized payment service providers or payment gateways. The availability of a payment method depends on the provider and the customer's eligibility. Agastya Organics does not intend to store complete card details or sensitive payment authentication credentials on its website. An order may be delayed or remain unconfirmed if payment is unsuccessful, pending or cannot be verified. If an amount is debited but the order is not confirmed, customers should contact us with the available transaction details. Any eligible refund will be processed in accordance with the payment provider's procedures and applicable law.
7. Shipping and Delivery
Orders will be shipped to serviceable locations using our available delivery partners or other suitable shipping arrangements. Estimated dispatch and delivery timelines, applicable shipping charges and service restrictions will be communicated on the website or during checkout, as applicable. Delivery timelines are estimates and may be affected by weather, transport disruptions, operational issues, public holidays or other circumstances beyond our reasonable control. Customers must provide a complete and accurate delivery address and an accessible contact number. Additional charges arising from incorrect addresses or failed delivery attempts will be handled transparently and in accordance with applicable law and our published shipping policy. For more information, please refer to our Shipping and Delivery Policy.
8. Returns, Refunds and Cancellations
Returns, refunds and cancellations are governed by our separate Refund and Cancellation Policy, which should be read together with these Terms and Conditions. Due to the nature of certain food and personal-consumption products, specific products may be subject to reasonable hygiene, safety or sealed-packaging restrictions, where legally permitted and clearly disclosed. Nothing in this section excludes remedies available to customers under applicable consumer protection laws, including remedies for defective, damaged, incorrect, misrepresented or otherwise non-conforming products. Eligible refunds will be processed using the original payment method where reasonably possible, subject to the payment provider's procedures and applicable law. Please contact us promptly if you receive a damaged, defective or incorrect product.
9. Food Products, Allergens and Product Use
Customers should carefully review the ingredients, allergen information, storage instructions, expiry or best-before dates and other applicable label declarations before consuming a product. Products containing nuts or other common allergens should be handled and consumed with appropriate care by individuals with relevant allergies or sensitivities. Natural food products should be stored as instructed on their packaging. Customers must follow all applicable product instructions and warnings. We are not responsible for harm resulting from misuse, improper storage or use contrary to the product's stated instructions, except to the extent liability cannot lawfully be excluded.
10. Honey based Products
Honey based products must be used only in accordance with their labels, instructions and applicable regulatory requirements. Product information provided on this website is intended to describe the products and their permitted uses. Unless expressly stated in legally compliant product information, website content is not a substitute for professional medical advice, diagnosis or treatment. Customers should consult a qualified healthcare professional when appropriate, particularly if they are pregnant, breastfeeding, taking medicines or have an existing medical condition. No statement in these Terms and Conditions authorizes a product to be marketed or used for a purpose prohibited by applicable law. Product claims, licenses and labelling will be subject to the regulatory requirements applicable to the specific product.
11. Intellectual Property
Unless otherwise indicated, the website's text, graphics, logos, photographs, design elements and other original content are owned by or lawfully used by Agastya Organics. You may access and use this content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, republish or commercially exploit website content without prior written permission, except where permitted by law.
12. Acceptable Use
You agree not to: Use the website for unlawful, fraudulent or misleading purposes. Attempt to interfere with the website's security, operation or availability. Submit false, inaccurate or unauthorized order or payment information. Copy or exploit website content in violation of applicable intellectual property rights. Use automated systems to access or interfere with the website in a manner that violates applicable law or materially disrupts its operation. We may restrict access to the website where reasonably necessary to protect customers, the business or the security of our systems, subject to applicable law.
13. Third-Party Services and Links
Our website may use third-party services, including payment gateways, shipping providers and external websites. These services may operate under their own terms, conditions and privacy policies. We are not responsible for the independent content or practices of third-party websites, except where responsibility is imposed on us by applicable law.
14. Privacy and Personal Information
We collect and process personal information, such as customer names, contact details, delivery addresses and order information, as necessary to operate our store, process orders, provide customer support and meet legal obligations. Payment processing may involve authorized third-party payment providers. Our collection, use, storage and disclosure of personal information are described in our Privacy Policy. By using the website, you acknowledge that your personal information will be handled in accordance with that policy and applicable data protection law.
15. Limitation of Liability
We make reasonable efforts to maintain accurate product information and reliable website operations. However, we do not guarantee uninterrupted or error-free website availability.To the extent permitted by applicable law, Agastya Organics will not be liable for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control. Nothing in these Terms and Conditions excludes or limits liability for fraud, willful misconduct, statutory consumer rights, product liability or any other liability that cannot legally be excluded or limited.
16. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses directly arising from your unlawful use of the website, fraud or material breach of these Terms and Conditions. Nothing in this section requires you to indemnify us for our own unlawful conduct or any liability that cannot legally be transferred to a customer.
17. Changes to These Terms We may update these Terms and Conditions from time to time to reflect changes in our business, website features, products or applicable legal requirements. The revised version will be published on this page with an updated effective date. Changes will apply prospectively, subject to applicable law and any rights arising from orders already accepted. We encourage customers to review this page periodically.
18. Governing Law and Disputes
These Terms and Conditions are governed by the laws of India. Any dispute arising from the use of our website or the purchase of our products will be handled in accordance with applicable Indian law, including applicable consumer protection laws. Nothing in these terms limits a customer's statutory right to approach an appropriate consumer dispute redressal forum or other competent authority.
19. Contact Us
If you have any questions, complaints or concerns regarding these Terms and Conditions, an order, a payment or a product, please contact us:
Agastya Organics
Website: https://agastyaorganics.com
Address: 9/51, Ward 9, Kanniappapillaipatti, Aundipatti, Theni
Phone: (+91) 9789444912
Email: agastyaliving@gmail.com
We will review customer enquiries and complaints and respond within a reasonable period, subject to applicable legal requirements.
Agastya Organics
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