Frequently Asked Questions
Shipping & Orders
Exchanges & Returns
Payments Privacy
Account Settings
Shopping Basics
What Shipping Methods Are Available?
Agastya Organics offers reliable doorstep delivery across India through trusted courier and logistics partners. Orders are shipped using standard delivery services, with the available shipping option determined by your delivery location, order size, and product availability.
Once your order is dispatched, you will receive shipment tracking details so you can monitor your delivery.
For bulk orders and corporate gifting requirements, customized shipping and delivery arrangements may be available. Please contact our customer support team for assistance.
What are your shipping and return policies?
As our products primarily include food, dry fruits, seeds, honey, and other consumable products, we generally do not accept returns once an order has been delivered due to hygiene and food-safety considerations.
However, if you receive a damaged, defective, incorrect, or tampered product, please contact us as soon as possible after delivery. We may request photographs or other details to verify the issue and, where applicable, arrange a replacement or refund.
For return or replacement requests, please contact our customer support team within the specified time mentioned in our detailed Return & Refund Policy.
For corporate and bulk orders, separate terms may apply and will be communicated at the time of purchase.
Do You Ship Internationally?
Currently, Agastya Organics ships orders within India only. We do not offer international shipping at this time. We are working towards expanding our delivery services to international destinations in the future.
Payments
What Payment Methods Are Accepted?
Agastya Organics accepts secure online payments through the payment options available at checkout. Depending on your order and location, you may be able to pay using:
UPI – Google Pay, PhonePe, Paytm and other supported UPI apps
Credit & Debit Cards – Visa, Mastercard, RuPay and other supported cards
Net Banking
Mobile & Digital Wallets, where available
Other payment options displayed on the checkout page
All online payments are processed through secure payment gateways to help protect your payment information.
For bulk and corporate orders, additional payment arrangements may be available. Please contact our customer support team for details.
Do you accept international credit cards?
Currently, Agastya Organics primarily accepts payments through the payment methods supported by our payment gateway for orders within India.
International credit or debit cards may be accepted if they are supported by our payment gateway and enabled for your transaction. If your international card is declined, please use another available payment method or contact our customer support team for assistance.
Do you charge sales tax on any item?
Agastya Organics follows the applicable GST (Goods and Services Tax) regulations in India. Where applicable, GST will be included in the product price or shown separately at checkout, as required by law. The final amount payable will be clearly displayed before you complete your order.
For specific questions about the tax applicable to a particular product, please contact our customer support team.
Shipping & Returns
I want to return my purchase! What do I do?
If you have received a damaged, defective, incorrect, or tampered product, please contact Agastya Organics customer support as soon as possible after delivery.
To help us process your request quickly, please provide:
Your order number
A brief description of the issue
Clear photos or videos of the product and packaging
Any other details requested by our support team
Since our products include food and consumable items, returns are generally not accepted for products that have been opened or used, except where there is a valid issue with the product.
Once your request is reviewed and approved, we will arrange an appropriate replacement or refund, depending on the circumstances and our return policy.
Please refer to our Return & Refund Policy for complete terms and conditions.
How long does it take for me to get a refund?
Once your refund is approved, Agastya Organics will initiate the refund through the original payment method used for the order.
Refund processing times may vary depending on the payment method and your bank or payment service provider. Most refunds are typically credited within 5–7 business days after the refund has been initiated.
If you do not receive your refund within the expected timeframe, please contact our customer support team with your order number and refund details, and we will be happy to assist you.
How Can I Cancel Or Change My Order?
If you need to cancel or make changes to your order, please contact Agastya Organics customer support as soon as possible after placing the order.
We can generally process cancellation or changes only if the order has not yet been packed or dispatched. Once an order has been shipped, cancellation or changes may no longer be possible.
When contacting us, please provide your order number and clearly mention the changes you would like to make.
If your order has already been dispatched, please refer to our Return & Refund Policy for information about eligible returns, replacements, or refunds.
How can I get assistance if I need it?
Our Agastya Organics customer support team is happy to help with any questions or concerns regarding your orders, products, payments, shipping, returns, or corporate gifting requirements.
You can contact us through the Contact Us section of our website. Please include your order number when contacting us about an existing order so that we can assist you more quickly.
Our team will review your request and get back to you as soon as possible.